LEAN SIX SIGMA GREEN BELT

COURSE CONTENT

GAP ANALYSIS AND CHANGE MANAGEMENT FOR RETAIL INDUSTRY

1.0 Introduction.

Lean Six Sigma is a proven problem solving and cost reduction methodology that emphasizes on data-driven decision-making approach. The focus of Lean is on waste elimination and the focus of Six Sigma is to reduce variation in processes.

Hence, how can this methodology be instrumental in improving the performance and profits of retail modeled businesses?

In retail numerous variation can occur within a store and between stores. For instance, the waiting time for payment, the availability of stocks, the pricing errors, the labeling errors, predicting demand to plan purchasing activities, the customer experience between different shifts in a store and between different stores, high turnover in stores due to leadership styles; the list goes on.

The cost incurred by retailers for in-store operations accounts for a large percentage of the selling and general expenses. Optimizing this function could significantly impact cost management as well as customer satisfaction.

Many processes have error margins more than 3%. Though this may seem small, in a business with a big sales volume, the lost is significant.

The Lean Six Sigma empowers the participants with the knowledge and techniques to be able to measure current performance and plan and execute feasible solution.

The Six Sigma process translates well into retail sales where processes are often repeated over and over across many locations with many employees. Once these systems are statistically perfected, controls are built into the system so that positive change is sustained over time.

The Lean Six Sigma Green Belt Program is an empowering program for leaders who will lead and execute lean six sigma projects under the guidance of a Black Belt and with the assistance and support of Yellow Belts. The Green belts are the executors of the project looking into day-to-day activities and monitoring and reporting project outcomes and progress to the Black Belts for review and suggestions.  The knowledge trains leaders to make data-based decisions and evaluate various aspects of improvement from determining the accurate root-case, choosing viable solution, managing the processes changes successfully and be ‘improvement-focused’ in both their strategic and tactical goals.

Project Proposal

Post training, we suggest for each participant to be involved in a lean or six sigma projects with a timeline of completion between three to six months.

A periodic meet up of once a month is suggested for participants to participate in a workshop to present their project progress to be reviewed by trainer. This will ensure successful completion of the project and will also add direct value to the organization to reduce wastage and variation in performance.

This program strives to educate the participants from retail industries with:

· Knowledge on method to measure current performance

· Inculcate a growth mindset amongst all participants.

· Identify method to analyze the GAP between the current performance using the 7S McKinsey’s Model and The Congruence Model.

· Develop the skills, knowledge, competencies and aptitude of the participants to be successful Lean Six Sigma Green Belt Practitioners who can successfully lead and execute Lean Six Sigma Projects.

The program will be divided to three distinct components:

· Understanding the Lean Six Sigma Methodology for a trained Lean Six Sigma Green Belt.

· Using The Knowledge Gained to Address Current Challenges faced in their own team/ department/ process with the trainer’s support and guidance.

· Manage the change and achieve successful execution of improvement projects.