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Soft Skills

Business Communication & Presentation Skills for Workplace

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DATE

04 February 2026

TIME

9:00am

VENUE

Kuala Lumpur

COURSE CONTENT

Business Communication & Presentation Skills 

for Workplace 

 

In the competitive business landscape, effective communication and impactful presentations are essential tools for leaders to inspire, influence, and drive results. The "Business Communication and Presentation Skills for Workplace" program is designed to empower leaders with advanced communication techniques and presentation skills to command attention, deliver clear and persuasive messages, and engage audiences at every level.

 

This immersive training program focuses on refining both verbal and non-verbal communication, building executive presence, and mastering audience engagement to enhance leadership effectiveness. Participants will learn to structure and deliver compelling presentations, navigate challenging questions with confidence, and adapt their style to various professional contexts. By the end of this program, leaders will be equipped to communicate their vision with clarity, connect authentically with diverse 

stakeholders, and lead their teams with confidence and impact.

 

Learning outcome:

Upon completion of this program, participant will be able to:

 

  • Understand the role of effective communication.
  • Recognize and overcome communication barriers.
  • Realize the importance of listening skills and positive communication.
  • Practice assertive communication to build relationships.
  • Create a culture of giving and receiving constructive feedback.
  • Apply the effective steps for planning and making a presentation.
  • Use voice, action & body language to add power and impact with presentation skills training
  • Increase the dynamics and effectiveness of your presentations style
  • Turn performance anxiety into performance energy with presentation skills training
  • Adapt confident body language, jargon and ideas to tailor your presentation to your audience
  • Overcome nervousness and discomfort to appear more confident.
  • Confidently handle questions and/or objections from your audience
  • Be familiar with a strong presentation structure
  • Establish audience’s attention and keeping it building your credibility

 

PROGRAM OUTLINES:

 DAY ONE: BUSINESS COMMUNICATION FOR WORKPLACE

 

9:00 am to 10:00 am

Module – 1: Introduction to Effective Communication 

  •   Importance of Communication
  • The Benefits of Effective Communication Skills
  • Self-Assessment
  • Characteristics of Effective Communication
  • Elements of Effective Communication

 10:00 am to 11:00 am

Module – 2: Understanding Non-Verbal Communication & Body Language

  • Non-Verbal Communication
  • Understanding Body Language
  • Do’s & Don’ts
  • Smile, Handshake & Routine Greetings (Role Play Activity)
  • Interpretation of Body Language Signs

11:00 am to 11:30 am………………………………………COFFEE BREAK……………………………………

 

11:30 am to 01:00 pm

Module – 3: Understanding Proxemics, Zones & Spaces at workplace.

  • Introduction to Proxemics
  • What are our Personal and Professional Zones
  • Recommended Gestures & Postures while interacting with office colleagues
  • Sitting and walking manners at workplace (Activity)
  • Cross Cultural Communication

01:00 pm to 02:00 pm………………………………………LUNCH BREAK……………………………………

 

02:00 pm to 03:00 pm

Module - 4:  Constructive Communication & Constructive Criticism

  • What you say matters
  • Impact of Power Words
  • Discussions to Avoid
  • Importance of the Tone
  • Constructive Communication Rules

03:00 pm to 04:00 pm

Module – 5: Practicing Active Listening

  • Active Listening
  • Listening with Empathy
  • How to Display Effective Listening   (Role Play Activity)

04:00 pm to 04:15 pm………………………………………TEA BREAK……………………………………

 

04:15 pm to 05:30 pm

Module - 6: Acknowledgment & Feedbacks

  • Questioning Skills
  • Use of Effective Probing in Communication
  • What is Acknowledgement?
  • Benefits of Acknowledgements
  • Rapport Building
  • Examples of good and unhelpful feedback
  • Assessment and Personal Constructive Feedback      (Activity)
  • What does “constructive feedback” mean?
  • Feedback model: Situation – Behaviour – Impact

 DAY TWO: SPEAK TO LEAD (BEYOND PRESENTATION SKILLS)

 

9:00 am to 09:45 am

Module- 1: Introduction to Presentation Skills            

  • Types of presentations
  • Know your Audience
  • Setting clearly defined Objectives
  • Be Organised
  • Importance of Openings and Closings
  • Technical knowledge is important
  • Logistics and Venue

09:45 am to 10:30 am

Module-2: Develop and Organize a More Powerful Presentation 

  • Drafting your Presentations
  • Understanding the purpose of your presentation
  • Methods of Delivery – The Smartest, Emotional, Shock/Surprise, Energetic and Humorous
  • Gathering contents for the presentation
  • Presentation of your presentation
  • Understanding the space and environment

10:30 am to 11:00 am………………………………………COFFEE BREAK……………………………………

 

11:00 am to 01:00 pm

Module-3: Making your Presentation Dynamic   

  • Presentation Contents
  • Creative Ideas – Brainstorming and Mind-mapping
  • Using activity materials & props
  • Adding Exercises and case studies for engagement
  • Showing Videos and Listening sound clips for more interest
  • Gather some Statistics, Surveys, and Diagrams for knowledge building
  • Spice-up your Presentation  - Quotations, jokes, stories, and analogies
  • Notes Arrangement- cue cards, sheet notes
  • Storytelling, showing Picture and animation illustrations for more engagement
  • Customizing Content for the Company and Target Audience
  • Slide Content Composition
  • Slide Consistency – Logo, Headers, Font, Colours • Using Images, Colour and Contrast to Emphasize your Message
  • KISS – Keep It Sweet and Simple
  • Value Proposition, Benefits, Client Involvement and Cost
  • Slide Content Relevance to Audience
  • Presentation Body- Introduction, content, Closing

01:00 pm to 02:00 pm………………………………………LUNCH BREAK……………………………………

 

02:00 pm to 03:00 pm

Module-4: Getting Ready for Power-Play 

          

  • Confidence and Control – Create the big picture
  • Transforming nervousness to enthusiasm
  • Breathing exercises and nervousness
  • Body Language – Eye Contact, Pace, Postures & Gestures
  • Don’t be copycat – be yourself

03:00 pm to 04:00 pm

Module-5: Making Impact & Handling Audience

  •  Building trust, impression and credibility
  • Coping your nervousness
  • Analyze your audience
  • Senior Management and ‘C’ Level Preferences
  • Discussing Points of audience interest early or during presentation
  • Asking the audience to do something or engage
  • Icebreakers and games- Knowing each other.
  • Know your subject knowledge and reference points
  • Use of jargons, practical jokes & flaw language
  • Talking too fast and neutralizing accent
  • Too much material in too short of a time
  • Admitting you know everything.

 04:00 pm to 04:15 pm………………………………………TEA BREAK……………………………………

 

04:15 pm to 05:30 pm

Module-7: Common Mistakes during Presentation

  • Lackluster Visualization
  • Use of jargons, practical jokes & flaw language
  • Talking too fast and neutralizing accent
  • Too much material in too short of a time
  • Admitting you know everything.
  • Apologizing for mistakes, words, or actions

|Presentation Delivery|

 

 

Training Dates:

Batch 1:  4 - 5 February 2026

Batch 2:  24 - 25 March 2026 

 

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